Week 12

So now left the last assessments to go and I'm gonna get it done and prepare for the presentation for 23 november.

After done some research over the workshop that we had observe, I found out that the workshop is still complying much rules and regulation compare to Malaysia. However, the workshop that we had observe is still lack in tidyness and cleanliness. The profession of the supervisor and service advisor maintaining at an impressive state where the customer has a clear vision on what had happen on their vehicle after a thorough explain from either the service advisor or the supervisor. Technician in the workshop mostly is cover in dirty clothing and dirty hands which will makese the customer feels uncomfortable when their vehicle is being repair and maintenance by the technician.

Although I can't get enough information on the financial of the workshop as it is private and confidential to them... Well anyhow at least I get some information on how the waste oil is really going through roughly...the workshop does not do any advertisement on any media but they had a lot of customers mainly because they had good quality of service but not with the cost of labour and prices on the spare parts as my friend had sends his vehicle to the workshop before with satisfaction on the service but with higher cost on the parts and labour...

overall to what I've seen the workshop is going to maintain a long operational state and it's going to do well in the next few years...Although the place is untidy and not clean, but with lots of customers coming in... i feel that if they improve their tidyness and cleanliness will attract even more customer to the workshop...